Robinsons Coach Travel Terms & Conditions

Last updated: 21 May 2018


The Terms and Conditions (“Terms”) describe how Robinson Coach Travel, Coppice Road, Brownhills, Walsall WS8 7DG, UK (“Company,” “we,” and “our”) regulates your use of this website (the “Site”). Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication. The Company recommends you to check the Site frequently to see the actual version of the Terms and their previous versions.

If you represent a legal entity, you certify that you entitled by such a legal entity to conclude the Terms as the legal entity you represent.


Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the Site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.


When using the Site, you shall be responsible for ensuring the confidentiality of your account, password and other credentials and for secure access to your device. You shall not assign your account to anyone. The Company is not responsible for unauthorised access to your account that results from misappropriation or theft of your account. The Company may refuse or cancel service, terminate your account, and remove or edit content.

The Company does not knowingly collect personal data from persons under the age of 16 (sixteen). If you are under 16 (sixteen) years old, you may not use the Site and may not enter into the Terms under any circumstances.


The Site allows you to use Services available on the Site. You shall not use the services for the illegal aims.

We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time change any fees.

We may use certified payment systems which also may have their commissions. Such commissions may be implied on you when you choose a particular payment system. Detailed information about commissions of such payment systems may be found on their websites..


The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).

The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site.


The Company grants you a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms.

You shall not use the Site for unlawful or prohibited purpose. You may not use the Site in a way that may disable, damage, or interfere in the Site.

All content present on the Site includes text, code, graphics, logos, images, compilation, software used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content.

You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make any illegal and disallowed use of the Content, and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.


By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.

No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.

By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all of the rights to your Content.


The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.

The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.

To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason.

If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.


You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defence and you shall cooperate with the Company in asserting any available defences.


The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in case of your violation of the Terms.


The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.

No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.

Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.

The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.

  1. Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this  Terms or our practices in relation to your personal data, please contact us at:

Robinson Coach Travel, Coppice Road, Brownhills, Walsall WS8 7DG, UK.

We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority

  1. Contact Information

We welcome your comments or questions about this  Terms. You may contact us in writing at or Robinson Coach Travel, Coppice Road, Brownhills, Walsall WS8 7DG, UK

13. Coach Hire services

All prices are nett otherwise stated. Any mileage performed in addition to that quoted for will be charged pro rata. The most direct and shortest practicable route to the destination out and home will normally be taken unless otherwise specified. The person, firm or company ordering the vehicle(s) shall be responsible for the payment of the hire and any additional facilities immediately upon receipt of the Company’s demand for payment.

DURATION OF HIRE: It is essential that start and finish times are strictly adhered to as any additional time taken may result in additional hire charges as well as contravention of the driver’s hours regulations. No liability whatsoever shall attach to the Company or its employees in the event of such delay makes it impossible to complete the scheduled journey within the maximum permitted hours.

PURPOSE: The Hirer undertakes that the provisions relating to contract carriage operation contained in the Road Traffic Act, and any other enactments or regulations for the time being in force, are observed and that the journeys in question are bona fide contract carriage operations within the area of the distance for the time being allowed. The Hires will be liable to the Company in respect of any breach  of the above provisions.

SUB-LETTING: The Company’s vehicles may on no account be sub-let, lent or licensed by any Hirer.

CANCELLATIONS: In the event of any cancellation by the Hirer due to any cause whatsoever the Hirer agrees to pay the Company on demand a sum which in any event shall not exceed the hiring charge of the cancelled hiring, equivalent to the damages including loss of profit which may result to the Company from such cancellation and to the assessment of the sum the Company shall be the sole judge.

COMPLIANCE WITH STATUARY REQUIREMENTS: The Hirer undertakes that all the statuary requirements and regulations for the time being in force relating to the conduct of the passengers in Public Service Vehicles shall be complied with. The driver has the power to remove from the company’s vehicles any passenger contravening such Regulations. By law seat belts must be worn and the Company takes no responsibility for non compliance.

LUGGAGE, ETC: The driver for the time being of any vehicle hire hereunder shall be the sole arbitrator as to the kind of luggage or package which any passenger may bring upon the said vehicle. Any such luggage or package or other article shall not obstruct a gangway or emergency door of the vehicle but shall at all times be placed and retained in such a position as the driver may indicate. All luggage, package and belongings shall be deemed to be carried entirely at the owner’s risk and the Company shall not be responsible for any loss or damage caused thereto either on the journey or return or during the time that the vehicle is stationary in or at a car park or elsewhere even although the said vehicle may at such time be left unattended or otherwise howsoever.

LOST PROPERTY: Enquiries concerning lost property should be addressed to the Company in writing.

VEHICLES: The Company reserves the right to supply a larger vehicle than that ordered and to substitute other operators vehicles in place of its own on a journey out or home. The Company’s Private Hire Vehicles are constructed and adapted to transport seated passengers only. The Driver has strict instructions to enforce this condition. No vehicle may carry passengers in excess of the authorised seating capacity thereof.

BREAKDOWN, DELAY, ETC: The Company does not guarantee that any vehicle will complete any journey or any part thereof in any given time, and while the driver will conform with the reasonable requests of the members of the party, as to the reasonableness of which the driver alone shall be the judge, the Company declines all liability for any loss, inconvenience, damage or injury arising from unpunctuality in starting, transit, arrival or return or from failure to convey any member or members of the party howsoever caused. Drivers will, circumstances permitting, depart/return and arrive/leave intermediate stopping places at times agreed beforehand. For the greater convenience of the party drivers will only wait a reasonable time for stragglers or members of the party who may have failed to join the coach at the time so appointed.

DAMAGE: The actual Hirer will be held personally responsible for and shall indemnify the Company against any damage caused to the vehicle(s) as a result of negligence, wilful; or otherwise, of all or any member(s) of the party.

NOTICES: No advertisement bill, poster or placard may be displayed on any vehicle, except with the written prior consent of the Company, or in any event which can contravene the provisions of the Road Traffic Act, or any orders or regulations made thereunder or any Act amending or varying the same.

IMPOSSIBILITY OF PERFORMANCE: In the event of a National Emergency being declared or of a strike of all or any section of the Railway or Road Transport workers or of the happening of any event over which the Company has no control, the Company reserves to itself the right to cancel any order which in the opinion of the Company thereby becomes impossible of performance by the Company, and to refund to the Hirer any monies paid in connection therewith by way of deposit or in full settlement and such monies shall be received by the Hirer in full settlement of all claims or demands in respect of such cancellation, and the Company shall not be liable further or otherwise to the Hirer.

COMPLAINTS: Complaints respecting the Company’s Vehicles, Drivers or Officials should be made the subject of a written communication addressed to:-

Robinson Coach Travel, Coppice Road, Brownhills, Walsall WS8 7DG, UK